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We believe privacy is a right, not a privilege. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
đ Our Commitment: Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we keep it safe. We never sell your personal information. By using BotPortal, you agree to the practices described in this policy.
We collect information to provide and continuously improve our service:
Name, email address, and authentication details when you create an account via Clerk.
Conversations between your website visitors and the AI chatbot, including names, emails, and phone numbers captured as leads.
Your chatbot settings, knowledge base content, branding choices, and customization preferences.
Number of chat requests, feature usage, dashboard activity, and performance metrics.
Billing is processed by Paddle, our secure payment partner. We never see or store your full card details.
IP address, browser type, device information, and pages visited while using our website.
Operate and maintain BotPortal, including delivering AI chat responses and lead notifications.
Email you when your chatbot captures new leads and to deliver important account updates.
Analyze usage patterns to enhance chatbot accuracy, features, and user experience.
Detect and prevent fraud, abuse, and unauthorized access to the platform.
Show relevant ads on Facebook and Google and measure campaign performance. You can opt out anytime.
Comply with legal obligations, enforce our terms, and respond to lawful requests.
We keep your data only as long as needed:
Active accounts: Data retained for the duration of your subscription.
Deleted accounts: All personal data permanently deleted within 30 days of account deletion.
Backups: Encrypted backups are retained for up to 90 days before being purged.
Depending on your location (including GDPR in the EU/UK and CCPA in California), you have the right to:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete information about you.
Request deletion of your account and personal data.
Receive your data in a structured, machine-readable format.
Ask us to limit how we process your data in certain situations.
Opt out of marketing emails and objectionable processing at any time.
To exercise any of these rights, email us at mysaimapro@gmail.com. We will respond within 30 days.
BotPortal is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
All data is transmitted over HTTPS with TLS encryption.
Data stored in encrypted databases with restricted access controls.
Only authorized personnel and vetted providers can access your data.
Our service is hosted on secure global infrastructure (including Vercel and Supabase). Your data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure your information receives equivalent protection.
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and notify you through the platform or by email. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy, we'd love to hear from you: