Privacy Policy
Last updated: January 2025
🔒 Our Commitment: Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we keep it safe. We never sell your personal information.
1. Information We Collect
We collect information to provide and improve our service. Here is what we collect:
Account Information
Name, email address, and authentication data when you sign up.
Chat Data
Conversations between your website visitors and the AI chatbot.
Lead Information
Names, emails, and phone numbers captured by the chatbot from your visitors.
Usage Data
Number of chat requests, feature usage, and dashboard activity.
Bot Configuration
Your chatbot settings, knowledge base content, and customization choices.
Payment Data
Billing information is processed securely by our payment partners. We never see your full payment details.
2. How We Use Your Information
To operate and maintain the BotPortal service.
To send you lead notifications via email when your chatbot captures new leads.
To improve our AI chatbot responses and overall user experience.
To communicate important updates, billing information, and support responses.
To detect and prevent fraudulent or abusive usage of our platform.
3. Data Sharing
We do not sell your personal information. We only share data with trusted third-party service providers who help us operate and maintain the BotPortal platform. These providers are contractually bound to protect your data and use it only for the specific services they provide to us.
These services include hosting, authentication, payment processing, email delivery, AI infrastructure, and analytics. All providers are carefully vetted and comply with industry-standard security practices.
4. Data Security
Encryption
All data is transmitted over HTTPS with TLS encryption.
Secure Storage
Data stored in secure, encrypted databases with restricted access controls.
Access Control
Only you and authorized service providers can access your data.
5. Data Retention & Deletion
We keep your data as long as your account is active. Here is our retention policy:
- ✓ Active accounts: Data retained for the duration of your subscription.
- ✓ Deleted accounts: All data permanently deleted within 30 days of account deletion.
- ✓ Backups: Encrypted backups are kept for up to 90 days before being purged.
6. Your Rights
You have the right to:
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: mysaimapro@gmail.com
Website: https://botportal-five.vercel.app